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Returns & Exchanges

RETURN POLICY:
 
All The Smokers World’s products are subject exclusively to this Return Policy. ALL PRODUCTS ARE SUBJECT TO EXCHANGE ONLY, except as provided in subparagraph (a) below. The following terms and conditions cover the situations where either (a) the products are faulty or damaged on delivery; or (b) you change your mind and wish to return non-faulty products.
 
a. Return of Products received damaged or faulty on delivery: Where products are received by you faulty or damaged, You must notify The Smokers World or its authorized distributor within 10 days of your receipt of the damages or faulty products in order for replacement product to be sent free of charge. You may receive a refund if it is determined that the product was not damaged by you, and the product was faulty at the time of receipt. No claim will be accepted once the 10 day period expires. Any re-delivery is subject to the safe return of any faulty or damaged goods in its original packaging along with a copy of the purchase receipt. If you have purchased the product from an authorized agent of The Smokers World, please contact the authorized agent within the 10 days period for your exchange or refund. If you have purchased the Product directly from The Smokers World’s website, please contact us for a Return Authorization and return the Faulty Products to:
 
The Smokers World, LLC,
6210 Reese Road,
Davie, FL 33314.
 
b. Return of non-faulty or non-damaged products: Return of non-faulty products is subjected to EXCHANGE Only. You must return (at your own expense) the product you are seeking to exchange within 10 days of your receipt of the product. In order to return the product to The Smokers World or its authorized distributor, please make sure you request from The Smokers World or its distributor a Return Authorization Number. There are no exchanges after 10 days and without a Return Authorization Number. In order to exchange a Product, the product must be unused and its original packaging. The Smokers World reserves the right to refuse to accept any product it has determined were used by you. Upon receipt of the returned product by The Smokers World or its authorized distributor and a determination that the product is unused or undamaged, you will receive credit from The Smokers World or its authorized distributor in the amount of your original purchase which can be used to purchase any product from The Smokers World. In the event that The Smokers World or its authorized distributor will be required to pay any portion of your shipping fees, such amount will be reduced from the credit given to you for a replacement product.

c. Return by International Consumers: There are NO RETURNS/EXCHANGES for international orders made through The Smokers World’s online store. If the product was purchased from an authorized distributor, any exchanges must be made through the authorized distributor.
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